All persons applying for Enkosini Eco Experience volunteer programs must complete an application form. In the case of minors, a legal parent / guardian must sign an indemnity form. The person or persons who have completed the forms are hereafter referred to as the clients and/or applicants. The client agrees to be bound by these application conditions. No agent, representative or client of Enkosini Eco Experience has any right to alter, vary or waive any of these conditions. This contract, by whoever it is made and wherever it is made, is subject to and shall be governed and construed according to South African law.
Payment / Acceptance of Application
Once Enkosini Eco Experience approves an online application, a provisional booking will be sent to the client via e-mail. The client must then pay 50% of the total fee to qualify for our programs (non-refundable, non-transferable, non-changeable). Please note that while provisional bookings are indications of project availability, volunteer placements are only confirmed upon receipt of the 50% deposit. Airfare and other travel arrangements should only be arranged after confirmation of a volunteer placement.
The balance of the program price is payable in full 60 days before date of departure (for the entire program schedule). If the balance is not paid by the due date, Enkosini Eco Experience reserves the right to disqualify the applicant. If an applicant applies 60 days or less before the start of the volunteer program, then the full price is payable at time of application.
Cancellation / Change by Client
Any notification of cancellation must be in writing. The date on which the letter is received by Enkosini Eco Experience or its agents will determine the cancellation charges applicable. In the event of cancellation the following charges apply: more than 60 days before departure for entire program schedule (50%), less than 60 days before departure for entire program schedule (100%).
In certain unique situations, when agreed by all parties and to the benefit of the project (such as a change from high season to low season dates), Enkosini may consider a date change for a $200 change fee.
Cancellation by Enkosini Eco Experience
Enkosini Eco Experience reserves the right to cancel any program. In the event of a program being cancelled for whatever reason, the client may choose a full refund of monies paid, less any used services, or alternatively any other program that Enkosini Eco Experience is in a position to offer. No further liability by Enkosini Eco Experience to the client with regard to the cancellation will arise.
In the event of a client failing to join a program, joining after departure, or leaving prior to completion, no refunds or liability will be accepted by Enkosini Eco Experience. Unused services may not be traded or used by other clients. Any funds from unused services are donated to the Conservation Trust. If a client leaves prior to completion, they must sign a release form and their participation in the program will be cancelled.
Enkosini Eco Experience does not accept any liability arising out of changes to itineraries, or any other matters relating to a program, due to factors outside its control. These factors include wars, strikes, weather, political disputes, border closures, delayed flights, etc. Any expenses incurred by the client arising out of these changes are for their own account.
All clients must be in possession of insurance, a valid passport, together with any necessary visas or required vaccinations, and the client accepts full responsibility for obtaining the same. Any information or advice given by Enkosini Eco Experience or its agents with regard to the above is given in good faith, but Enkosini Eco Experience can accept no responsibility for the information given. Should a client be refused entry to any country due to incorrect or incomplete documentation, Enkosini Eco Experience will not be held liable for any costs of such delays or repatriation costs for the client.
Authority on Program
The client accepts that at all times the decisions of the authorities will be final on all matters for the well being of the client.
During a program should a client, in the sole opinion of Enkosini Eco Experience or its duly authorized representative, be considered unsuitable for the program for any reason including, but not limited to, being in contravention of any rules/guidelines of the program as set out from time to time or any customs/laws of South Africa, or by reason of causing difficulty, inconvenience or annoyance to other clients, staff or management, then Enkosini Eco Experience may disqualify the applicant. In such circumstances transportation to the nearest town will be provided. Enkosini Eco Experience will not be liable to make any refund to the client, and no other liability by Enkosini Eco Experience to the client will arise.
Limitation of Liability
Client bookings are accepted on the understanding by the client that certain risks exist as an inherent part of travel in South Africa, and clients undertake the Enkosini Eco Experience programs and associated expeditions entirely at their own risk. While Enkosini Eco Experience takes every precaution to ensure the safety of clients, no responsibility can be accepted for any death, injury or loss that might occur to such clients, sustained from any causes whatsoever. The client and his/her dependents, heirs, executors, administrators or assigns, hereby indemnify and hold blameless, Enkosini Eco Experience, its members, employees, representatives and agents from any claims of any nature and from any liability for delay, loss, damage, injury, illness or death arising from any cause whatsoever out of events related to or occurring during a program.
Enkosini Eco Experience reserves the right to increase program prices due to any increases in fuel costs, park entrance fees or fluctuation of exchange rates.
Defamation of Character
Any client found to be defaming the Enkosini Eco Experience programs or the character of any program personnel will immediately be asked to leave the program without a refund from Enkosini Eco Experience.
Clients participating in excursions out of Enkosini Eco Experience programs do so at their own risk.
Clients are bound by the aforementioned terms and conditions and enrollment information must be complete and accurate. Any false declaration would render any claim whatsoever void and the client could further be held liable for prosecution by the laws governing South Africa.
Any activities undertaken during Enkosini Eco Experience programs are at a client's own risk and Enkosini is indemnified against any claims whatsoever that may arise in connection with any injury, loss or damage during the activities at each destination or transport to and from each destination, in the knowledge that the program leaders will take all reasonable precautions for the safety and welfare of the participants. Costs in respect of any accident or illness which, in the opinion of the authorities, requires medical attention, are the client's liability.